Our strategy and guiding principles
Our strategy is long term oriented and market-focused. Customer Service is a top priority for us. In our activities, we place great emphasis on our readiness to understand our customer`s needs and to ensure high professional standard of customer`s support - of those who acquire a house for a private garden or those who want to equip a guest house or campsite, by entering into long-term contract with us.

Delivery
To ensure that you receive your goods as fast as possible and in perfect condition, we ship directly to your address across Europe using a reliable freight forwarder.
We do all the best to get your product delivered as soon as possible, but delivery term and costs depend on several factors - goods availability in stock, order amount and the destination country. Once your order is placed we will contact you and confirm the exact delivery time. The usual delivery time is 3 days to 2 weeks.
We offer the possibility to carry out customs clearance, if the goods are delivered to some non-EU country.
Discharge of cargo should be realized by the customer, therefore a minimum of two people to assist with off-loading are required.

Terms of payment
Full pre-payment required for non repeat orders.
prices and all payment terms for long-term cooperation customers are negotiable and agreed upon in the individual contact.

Installation manual
Every house is supplied with an illustrated installation manual in English including: 
Assembly instruction
Constructing steps
List of details
Assembly guidelines of base

Installation Service
Neo JSC offers you full installation service:
• Creation of correctly prepared foundation
• Installation of wooden construction
• Installation of roof
Costs for assembly depends on the installation place, deadlines and requirements.